IMPORTANT UPDATE TO PATIENTS REGARDING CORONAVIRUS WORKING AND ACCESS TO GP SERVICES

COVID-19

Advice on Coronavirus

IMPORTANT UPDATE TO PATIENTS REGARDING CORONAVIRUS WORKING AND ACCESS TO GP SERVICES

As you are aware the Coronavirus pandemic continues and as such restrictions apply across many parts of society currently.

The NHS response is aimed at minimising risk, preserving Personal Protective Equipment (PPE) supplies and preventing harm to patients and NHS staff.

To protect everyone, walk-in access to GP surgeries is currently being restricted to reduce the spread of Coronavirus.

Following advice from NHS England and Birmingham & Solihull Clinical Commissioning Group, the primary method for patients to currently access the surgery will be virtual appointments (telephone/video) in the first instance followed by face to face consultations at selected MMP surgeries in a controlled manner.

We are currently following a system that has been advised by Birmingham & Solihull CCG based on a Red, Amber, Purple, Green site structure.

  • All MMP surgeries are OPEN for your health care needs. The way in which you can access us has changed. This is to keep you safe and ensure we can continue to deliver all your healthcare needs throughout this period. All your requests for healthcare appointments are now being triaged over the phone/video and assessed by a clinician as to the safest and most appropriate way to provide your healthcare needs . We offer telephone appointments, video consultations and face to face appointments. The surgery where your face to face appointment may take place has changed so we can maintain high levels of infection control, keeping you and our staff safe. We ask you only to attend a site with a pre-booked appointment wearing a face covering and follow instructions at the entrance where your temperature will be checked and a few simple questions are asked.
  • Red Sites – This is where patients who have COVID-19 symptoms will be invited for an assessment. There are 7 sites across Birmingham & Solihull CCG covering all localities.The North locality Red site is based at Northcroft on Slade Road in Erdington and operated by Badger on behalf of MMP North PCN surgeries. The Central locality Red site is based at Greet Medical Practice on Percy Road in Greet and operated by Smartcare Federation on behalf of MMP Central PCN surgeries. Access to Red sites will be in a controlled manner.
  • Amber Sites – This is where patients who have NON COVID-19 symptoms will be invited for a face to face assessment after a virtual consultation with a GP who then agrees a face to face assessment is clinically necessary. MMP Eaton Wood Medical Centre is the Amber site for the North MMP PCN surgeries and MMP All Saints Medical Centre is the Amber site for the Central MMP PCN surgeries. Access to Amber sites will be in a controlled manner.
  • Purple Sites – This is for Non-urgent routine care which will be coordinated centrally and patients will be invited to attend. This type of care includes baby checks, immunisations, flu vaccine, smears, blood tests, wound dressings, B12 injections and other nursing care. MMP Eaton Wood Medical Centre and MMP Erdington Medical Centre are the Purple sites for the MMP North PCN surgeries. MMP All Saints Medical Centre and MMP Old Priory Surgery are the purple sites for the MMP Central PCN surgeries. Access to Purple sites will be in a controlled manner.
  • Green Sites – At these sites there is currently no direct patient access in order to protect patients and staff. All staff at Green sites are working to meet the needs of MMP patients by virtual appointments (telephone/video), and if a face to face consultation is considered necessary by the GP you will be invited to attend either a Red, Amber or Purple site based on the clinical assessment. The following MMP surgeries are currently Green sites:
  • MMP High Street Surgery
  • MMP Jockey Road Medical Centre
  • MMP Kingsmount Medical Centre
  • MMP Dudley Park Medical Centre
  • MMP Stratford House Surgery
  • MMP Broadmeadow Health Centre
  • This system of access will remain for the coming months and is likely to remain in place till at least Spring/Summer 2021.
  • MMP appreciates this current system of access may cause some difficulties. We want to keep you safe and we ask you to work together with our dedicated MMP staff to allow this to happen, we appreciate your help during the pandemic by adopting this CCG colour coded access system.

For prescriptions please ensure you have nominated a pharmacy for electronic prescriptions. This can be done either at the pharmacy of your choice or by the surgery via phone.

If you have any questions please contact your local Site Lead Officer or e-mail midlandsmedical.partnership@nhs.net .

For more information regarding Coronavirus please visit:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

https://www.nhs.uk/conditions/coronavirus-covid-19/

MMP Consultations – telephone, video and face to face

In order to safeguard our patients and staff from coronavirus, we will now be offering telephone triage appointments with our clinicians. If following this we need to see you, we will offer you either a video consultation or arrange to see you at one of our dedicated MMP sites where we are able to provide you with a safe consultation room. These are currently based at: These are currently based at Eaton Wood Medical Centre, 1128 Tyburn Road, Erdington, B24 0SY and All Saints Medical Centre, 2A Vicarage Road, Kings Heath, B14 7RA

MMP are offering video consultations to patients. Video consultations allow you to speak/see a clinician using the camera of your smartphone, tablet or computer.  To book an appointment please call your surgery who will book you in to see a clinician.

You will receive a text message on your phone from the clinician with a link which takes you to the consultation page. Please be aware this is a secure and tested process.

Your GP or nurse will normally talk through how to set up the video consultation over the phone which is usually straightforward. However if you are experiencing difficulties, please follow the following guides:

·     My GP has asked me to respond to a text/send them a photo https://support.accurx.com/en/articles/3925716-my-gp-has-asked-me-to-respond-to-a-text-send-them-a-photo

·     My doctor or nurse has sent me a video link: https://support.accurx.com/en/articles/3789312-my-doctor-or-nurse-has-sent-me-a-video-link

For further support: https://support.accurx.com/en/collections/2279595-accurx-for-patients

Do not worry if you are finding it difficult to use this digital option. We will help to arrange an alternative consultation.

Nurse Appointments

We are continuing to offer pre bookable appointments with our nursing team for immunisations, smear tests, vitamin B12 and zoladex injections, wound care and urgent blood tests (if requested by a clinician). These can be arranged by contacting the surgery. Appointments will be offered at one of our MMP sites which are able to provide you with a safe consultation room. These are currently based at :

Eaton Wood Medical Centre – 1128 Tyburn Road, Erdington, B24 0SY

Erdington Medical Centre – 103 Wood End Road, Erdington, B24 8NT

All Saints Medical Centre – 2a Vicarage Road, Kings Heath, B14 7QA

Old Priory Surgery – 319 Vicarage Road, Kings Heath, B14 7NN

If you are shielded we will arrange to see you in one of our dedicated shielded appointment

We are continuing to offer routine asthma, COPD and diabetes reviews, as well as health checks for patients with learning disabilities and dementia by telephone or video consultation.

Coronavirus Resources

Children

Please click on the document below to see the special COVID message for parents.

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Infant crying and how to cope Leaflet

Please click on the document below to see the ICON leaflet – Infant crying and how to cope

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ICON Leaflet

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ICON Poster

Please watch the short video on Preventing Traumatic Head Injury in Babies by PHE in Partnership with ICON,

Diabetes

For health advice regarding Diabetes please click on the following link https://www.diabetes.org.uk/about_us/news/coronavirus

For answers, support or just to talk things through about diabetes, Diabetes UK are also running an independent Helpline on 0345 123 2399, email helpline@diabetes.org.uk or go to www.diabetes.org.uk

The following leaflets offer advice to patients with both type 1 and type 2 diabetes.

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TYPE 2 DIABETES: WHATTO DO WHENYOU ARE ILL

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TYPE 1 DIABETES: WHATTO DO WHEN YOU ARE ILL

Mental Health

It is important that people experiencing any mental health issues should get in contact with their GP or NHS 111.

For general advice about anxiety during the coronavirus outbreak, please visit: https://www.nhs.uk/oneyou/every-mind-matters/

In Birmingham you can access mental health support by contacting:

Age 0-18 PAUSE 0207 841 4470 7 days/week 10am – 6pm

Age 18+ Mental Health Support and Crisis Line 0121 262 3555 7 days/week 9am-11pm

Vaccinations/Immunisations

It is important that adults, babies and children still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. Our nursing team are continuing to offer a full service.

Asthma

It is important that people experiencing any immediate concerns with their asthma should get in contact with their GP or NHS 111, or 999 in an emergency.

For general health advice regarding asthma please click on the following link https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

Asthma UK also run a helpline for independent, confidential advice and support run by asthma nurses Monday to Friday, 9am to 5pm on 0300 222 5800 (Option 1).

COPD and chronic lung conditions

It is important that people experiencing any immediate concerns with their COPD or lung condition should get in contact with their GP or NHS 111, or 999 in an emergency.

For general advice about coronavirus for patients with chronic lung conditions, please follow: https://www.blf.org.uk/support-for-you/coronavirus

The British Lung Foundation offer an independent general advice helpline on 03000 030555 available Monday to Friday, 9am – 5pm.

Heart disease and coronavirus

The British Heart Foundation has provided patient information for patients suffering with heart disease and high blood pressure, available at: https://www.bhf.org.uk/informationsupport/bhf-coronavirus-hub

Carers

Further advice for carers during the coronavirus outbreak can be found at https://www.carersuk.org/help-and-advice/coronavirus-covid-19/coronavirus-covid-19

Carers UK also runs an independent helpline, available by calling 0808 808 7777 Mon-Fri, 9am-6pm or by emailing advice@carersuk.org

Birmingham Carers Hub also offer a range of support and services to carers in Birmingham, further information available at: https://forwardcarers.org.uk/local-services/birmingham/. They run an information and advice line on 0333 006 9711 (Mon, Tues, Thurs & Fri: 8.45am-5.15pm | Weds: 8.45am-6.45pm | Sat: By appointment)

Birmingham Mental Health Carers Support Service 0300 304 5530 (8am-8pm)

 Patients with dementia and Alzheimer’s disease

Further advice for carers and patients suffering with dementia during the coronavirus outbreak can be found at: https://www.alzheimers.org.uk/get-support/coronavirus/about-coronavirus

Alzheimers UK also run a dedicated helpline through Dementia Connect Support Line on 0333 150 3456.

Cancer Support

Further advice and support for patients suffering with cancer during the coronavirus outbreak can be found at: https://www.macmillan.org.uk/coronavirus

Macmillan also run a dedicated helpline 0808 808 00 00 7 days a week, 8am – 8pm

Bereavement Support

We would encourage all patients who have been affected by bereavement to contact their GP for further support.

Birmingham St Mary’s Hospice are providing free one-to-one telephone bereavement support to those who are struggling with the loss of a loved one. For further details see: https://www.birminghamhospice.org.uk/explore-our-services/community-bereavement-service/#

Cruse Bereavement Care also provide further general advice and guidance for patients who have been affected by a bereavement: https://www.cruse.org.uk/get-help/coronavirus-dealing-bereavement-and-grief. They provide a helpline number on 0808 808 1677.

Substance abuse problems

The Change, Grow, Live team have provided information on their services during the coronavirus outbreak and how to contact them on the following link: https://www.changegrowlive.org/advice-info/coronavirus

Aquarius (specialist services to support children and young people who use substances or who are affected by a parent or carer’s substance misuse) have provided information on their services during the coronavirus outbreak on the following link: https://aquarius.org.uk/coronavirus-update/

Patients with HIV

The Terrence Higgins Trust has provided information for patients living with HIV during the current coronavirus outbreak, available at: https://www.tht.org.uk/news/coronavirus-covid-19

Patients suffering domestic abuse

If you are feeling isolated or in need of support, there is help available both online and by phone. The National Domestic Abuse Helpline is a free and confidential helpline, available 24 hours a day on 0808 2000 247. If possible, try to memorise this number for when you need it. Further advice is available from Refuge (https://www.nationaldahelpline.org.uk/) and Women’s Aid (https://www.womensaid.org.uk/covid-19-coronavirus-safety-advice-for-survivors/)

If you are concerned that you may be in immediate danger, call 999 and ask for the police. Keep your phone charged and with you at all times if safe to do so.

If you are in danger but are not able to talk safely on the phone, you are still able to safely contact the police. Call 999, then press 55. This transfers your call to the police and alerts them that there is an emergency without you having to say anything.

Other sources of support:

Birmingham Women’s Aid. https://bswaid.org/ Telephone 0808 800 0028 open 7 days a week 9.15am-5.15pm

Mankind (for male victims of domestic violence). https://www.mankind.org.uk/ Telephone 01823334244 (weekdays 10 am to 4pm)

LGBT Domestic Violence advocate. https://blgbt.org/domestic-violence/ Telephone 0121 643 0821.

Housing difficulties

Shelter UK has provided guidance for people whose living situation has been affected by coronavirus, available at: https://england.shelter.org.uk/housing_advice/coronavirus

For advice or guidance, call Shelter Birmingham on 0344 515 1800 between the hours of 9:00am – 5:00pm, Monday to Friday.

> Advice on Coronavirus

IMPORTANT UPDATE TO PATIENTS REGARDING CORONAVIRUS WORKING AND ACCESS TO GP SERVICES

As you are aware the Coronavirus pandemic continues and as such restrictions apply across many parts of society currently.

The NHS response is aimed at minimising risk, preserving Personal Protective Equipment (PPE) supplies and preventing harm to patients and NHS staff.

To protect everyone, walk-in access to GP surgeries is currently being restricted to reduce the spread of Coronavirus.

Following advice from NHS England and Birmingham & Solihull Clinical Commissioning Group, the primary method for patients to currently access the surgery will be virtual appointments (telephone/video) in the first instance followed by face to face consultations at selected MMP surgeries in a controlled manner.

We are currently following a system that has been advised by Birmingham & Solihull CCG based on a Red, Amber, Purple, Green site structure.

  • All MMP surgeries are OPEN for your health care needs. The way in which you can access us has changed. This is to keep you safe and ensure we can continue to deliver all your healthcare needs throughout this period. All your requests for healthcare appointments are now being triaged over the phone/video and assessed by a clinician as to the safest and most appropriate way to provide your healthcare needs . We offer telephone appointments, video consultations and face to face appointments. The surgery where your face to face appointment may take place has changed so we can maintain high levels of infection control, keeping you and our staff safe. We ask you only to attend a site with a pre-booked appointment wearing a face covering and follow instructions at the entrance where your temperature will be checked and a few simple questions are asked.
  • Red Sites – This is where patients who have COVID-19 symptoms will be invited for an assessment. There are 7 sites across Birmingham & Solihull CCG covering all localities.The North locality Red site is based at Northcroft on Slade Road in Erdington and operated by Badger on behalf of MMP North PCN surgeries. The Central locality Red site is based at Greet Medical Practice on Percy Road in Greet and operated by Smartcare Federation on behalf of MMP Central PCN surgeries. Access to Red sites will be in a controlled manner.
  • Amber Sites – This is where patients who have NON COVID-19 symptoms will be invited for a face to face assessment after a virtual consultation with a GP who then agrees a face to face assessment is clinically necessary. MMP Eaton Wood Medical Centre is the Amber site for the North MMP PCN surgeries and MMP All Saints Medical Centre is the Amber site for the Central MMP PCN surgeries. Access to Amber sites will be in a controlled manner.
  • Purple Sites – This is for Non-urgent routine care which will be coordinated centrally and patients will be invited to attend. This type of care includes baby checks, immunisations, flu vaccine, smears, blood tests, wound dressings, B12 injections and other nursing care. MMP Eaton Wood Medical Centre and MMP Erdington Medical Centre are the Purple sites for the MMP North PCN surgeries. MMP All Saints Medical Centre and MMP Old Priory Surgery are the purple sites for the MMP Central PCN surgeries. Access to Purple sites will be in a controlled manner.
  • Green Sites – At these sites there is currently no direct patient access in order to protect patients and staff. All staff at Green sites are working to meet the needs of MMP patients by virtual appointments (telephone/video), and if a face to face consultation is considered necessary by the GP you will be invited to attend either a Red, Amber or Purple site based on the clinical assessment. The following MMP surgeries are currently Green sites:
  • MMP High Street Surgery
  • MMP Jockey Road Medical Centre
  • MMP Kingsmount Medical Centre
  • MMP Dudley Park Medical Centre
  • MMP Stratford House Surgery
  • MMP Broadmeadow Health Centre
  • This system of access will remain for the coming months and is likely to remain in place till at least Spring/Summer 2021.
  • MMP appreciates this current system of access may cause some difficulties. We want to keep you safe and we ask you to work together with our dedicated MMP staff to allow this to happen, we appreciate your help during the pandemic by adopting this CCG colour coded access system.

For prescriptions please ensure you have nominated a pharmacy for electronic prescriptions. This can be done either at the pharmacy of your choice or by the surgery via phone.

If you have any questions please contact your local Site Lead Officer or e-mail midlandsmedical.partnership@nhs.net .

For more information regarding Coronavirus please visit:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

https://www.nhs.uk/conditions/coronavirus-covid-19/

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> MMP Video Consultations

MMP Video Consultations

MMP are offering Video Consultations to patients and this method is replacing most face to face appointments for the foreseeable future and certainly under the current circumstances.

Video consultations allow you to speak/see a clinician using the camera of your smartphone, tablet or computer.  To book an appointment please call your surgery who will book you into see a clinician.

You will receive a text message on your phone from the clinician with a link which takes you to the consultation page. Please be aware this is a secure and tested process.

 

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> MMP Registration Form

MMP are still registering patients at the following sites:

  • All Saints Medical Centre
  • Broadmeadow Surgery
  • Eaton Wood Medical Centre
  • Erdington Medical Centre
  • High Street Surgery  
  • Jockey Road Surgery
  • Kingsmount Surgery
  • Old Priory Surgery
  • Stratford House Surgery

If you would like to register with any of the practices listed above please click on the link http://www.mmpmedical.com/register-with-mmp/.

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> APPOINTMENTS NOW AVAILABLE 7 DAYS A WEEK

New Service:  APPOINTMENTS NOW AVAILABLE 7 DAYS A WEEK TO ALL MMP PATIENTS AT EATON WOOD MEDICAL CENTRE AND ALL SAINTS MEDICAL CENTRE:

  • MON TO FRI 18:30PM— 20:00PM
  • SAT (ALL SAINTS ONLY) – 08:30AM—10:30AM
  • SUN (EATON WOOD ONLY) – 08:30AM—10:30AM

Please speak to reception for more information.

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