Please be aware that there is a global shortage of some equipment used for taking blood tests. Patients who needs a test for urgent health problems will still get one, but when safe to do so, you may be asked to come back for a test at a later date, or your appointment may be rescheduled.  

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available. 

If your condition or symptoms change or get worse, please contact the NHS as you would normally. 

Call Handler (2155)

Role:                            Call Handler 

Hours:                         13 hours

Type of contract:       Permanent

Location:                     Eaton Wood Medical Centre

The successful applicant will be expected to work: shifts between 8.00am – 6.30pm Monday – Friday.

Reporting to the Clinical Contact Hub Officer, you will be responsible for providing an effective call handling service, dealing with enquiries from medical staff, patients and the general public, recording patient information and making appointments.

Working in a fast-paced environment and handling confidential matters, you will have effective communication skills, excellent attention to detail, a professional and courteous manner and ability to work under pressure.

The ideal candidate will be computer literate and adaptable in using different software.

Effective numeracy and literacy (GCSE Maths & English) is essential. Previous call handling experience is desirable.

A copy of the job description and to discuss salary is available upon request: please call Janice Wilson 0121 647 5822 extension 1219.

If you are interested in applying for this post please send a copy of your CV together with a brief statement outlining why you would like to be considered to: Janice Wilson, or via post to: Janice Wilson: Eaton Wood Medical Centre, 1128 Tyburn Road, Erdington, Birmingham, B24 0SY.

Closing Date: Friday 27th August 2021


You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. If you are travelling abroad, we recommend you register with the app before booking international travel.

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Further guidance can be found here –

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

MMP Video Consultations

MMP are offering Video Consultations to patients and this method is replacing most face to face appointments for the foreseeable future and certainly under the current circumstances.

Video consultations allow you to speak/see a clinician using the camera of your smartphone, tablet or computer.  To book an appointment please call your surgery who will book you into see a clinician.

You will receive a text message on your phone from the clinician with a link which takes you to the consultation page. Please be aware this is a secure and tested process.

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