News: Receptionist

Receptionist

Job description

1. Job Role/Purpose:

  • To provide clerical and reception support to the organisation to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
  • To deal with enquiries from medical staff, patients and the general public.
  • To records patient information and make appointments
  • To be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision
  • To adhere to MMPs Health and Safety Policy

2. Key Duties & Responsibilities:

  • Opening the premises, deactivating alarm systems, checking the heating and ventilation
  • Restoring the telephone system, opening the post and distributing medical records or other documentation to the clinicians’ rooms at the commencement of surgery
  • The registration of patients to the list ensuring a comprehensive capture of all relevant data
  • Receiving and directing patients on arrival. Monitoring of patients whilst waiting in the reception area. Escorting patients and visitors around the building as requested
  • Booking appointments for the doctors, nurses, and other healthcare staff
  • Preparation of repeat prescriptions, sickness notifications, and other documentation for the partners’ signature prior to collection by the patient; answering general queries, explaining practice procedures and receiving requests for medication
  • Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology reports and typing duties as required by the manager or clinicians
  • Receiving and recording requests for home visits; preparation of visiting lists; recording patient contact details following visits
  • Ensuring adequate supplies of stationery/equipment is available in the consulting and reception areas. This may include moving stationery to and from the storeroom as required
  • Ventilation and tidying consulting rooms and waiting area following surgeries; ensuring the reception area is kept tidy for incoming colleagues; ensuring there is a handover of information to incoming colleagues
  • Receiving and recording messages for district nursing and other healthcare staff
  • The recording and despatch of medical specimens with accurate detail on the relevant accompanying forms. The recording of statistical information as required in line with MMP Policies and Procedure’s
  • Use of the practice computing system as necessary, to undertake recall procedures and any other related duties as defined by the Site Lead Officer.
  • Responding as a first contact in an emergency situation in line with training given
  • Performing the evening checklist procedure prior to departing the building; liaising with the practice cleaners as required
  • Securing the premises, exterior gates, shutters and windows – setting alarms as required
  • To work collaboratively with other users of the centre; to work in a flexible and positive manner with colleagues, to assist in the promotion of a professional, competent and caring delivery of healthcare to the users of the service.
  • To work safely at all times in accordance with Legislative requirements and MMP Policy and Procedures

3. Other Responsibilities:

Health and Safety

  • To comply with the Health and Safety at Work etc. Act 1974.
  • To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
  • To ensure you are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

Equality and Diversity

  • To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

  • To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

  • To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Safeguarding

  • Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements and MMP policies.

General

  • To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
  • To work at Dudley Park
  • Covering core working hours for MMP which may extend in line with future NHS policies.
  • In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Location: All Saints Medical Centre

Salary: £18,284.00-£19,023.00 per year

Job Types: Part-time, Permanent

Paramedic Practitioners x3

Location: MMP North and South Sites

Job Description

Responsible to: MMP Management Board

Accountable to: MMP Management Board

1. Job Role/Purpose:

  • The role will provide a specialist Paramedic resource for health care professionals and service users, working in collaboration with other members of the Multidisciplinary Team.
  • To work within the community, as an autonomous, accountable, Advanced Paramedic Practitioner, in the provision of a holistic approach for individuals including assessment, diagnosis and treatment, to deliver quality patient services.
  • To assess, diagnose, treat, refer or signpost patients/service users (who are triaged through to you from the Clinical Hub) with undifferentiated or undiagnosed condition relating to minor illness or minor injury.
  • The post holder will use advanced clinical skills to provide education to service users, promoting self-care and empower them to make informed choices about their treatment.

2. Main Duties and Responsibilities

Job responsibilities:

3. Diagnosing and treating patients presenting with minor illnes

  • To receive telephone enquiries from patients, undertake an assessment of the presenting concerns, and give advice as appropriate using agreed protocols and making timely decisions regarding future management. This will include providing self-care advice, referral to another service or a face to face appointment in form of a home visit.
  • To work with and refer appropriately to other agencies to enable identified patients to be intensively managed in a pro-active way with the aim of preventing hospital admission, supporting early discharge and reducing GP contact.
  • To proactively case find patients who are very high intensity users of community and primary healthcare and/or are at high risk of unplanned admission to hospital
  • Ensure clinical practice is safe and effective and remains within boundaries of competence, and to acknowledge limitations.
  • Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary.
  • Works from the Clinical Hub and within communities as an autonomous practitioner caring for patients and families.
  • Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
  • To undertake assessment for patients within the community and those attending the surgery, using diagnostic skills and initiation of investigations where appropriate.
  • To formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment.
  • To communicate at all levels within the team ensuring an effective service is delivered
  • To maintain accurate, contemporaneous healthcare records appropriate to the consultation.
  • Ensure evidenced-based care is delivered at the highest standards ensuring delivery of high quality patient care.
  • Works with local policies and procedures.
  • Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
  • To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
  • To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
  • Contribute positively to the effectiveness and efficiency of the team and work colleagues.

2. Pathological specimens and investigatory procedures

  • Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs.

3. Key Working Relationships

  • Internal- MMP Management Board, MMP Partners, MMP Central Management Team, MMP Contact Hub Staff and MMP Team Leaders
  • External- Third Party suppliers and providers, Birmingham and Solihull CCGs, NHS England, Birmingham Community Healthcare Trust and Secondary Care Providers

4. Administration and professional responsibilities

  • Participate in the administrative and professional responsibilities of the Hub team.
  • Ensure accurate and legible notes of all consultations and treatments are recorded in the patient’s notes.
  • Ensure the clinical computer system is kept up to date, with accurate details recorded and amended.
  • Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Hub.
  • Ensure collection and maintenance of statistical information required for regular and ad hoc reports and audit.
  • Attend and participate in Hub meetings as required.

5. Training and personal development

  • Training requirements will be monitored by yearly appraisal and will be in accordance with MMP requirements. Personal development will be encouraged and supported by MMP. It is the individuals’ responsibility to remain up to date with recent developments.
  • Participate in the education and training of students of all disciplines and the introduction of all members of the Hub staff where appropriate.
  • Maintain continued education by attendance at courses and study days as deemed useful or necessary for professional development, ensuring requirements are met.
  • If it is necessary to expand the role to include additional responsibilities, full training will be given.
  • Partake and maintain Clinical Supervision plans.

6. Meetings

  • It will be necessary to attend and contribute to various practice meetings as requested. The only reason for not attending will be annual, study or sick leave.

7. Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

8. Personal/Professional development

  • The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

9. Quality

The post-holder will strive to maintain quality within the Hub, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

10. General

  • To undertake such other duties as the organisation may reasonably require
  • To work across MMP sites as required
  • In light of national policy and due to the operational needs of the business it may be necessary for the Partnership to alter the opening hours and weekend working which may effect when you are required to work.
  • The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future

Requirements:

  • MMP is looking for 3x Paramedic Practitioner to support clinical teams across both North and Central sites to work as part MDT with the PCN
  • The Candidate must have completed their 2 year consolidation of learning and has at least an additional 3 years’ experience as Band 6 Paramedic.

Job Type: Full-time, Permanent

Receptionist

Location: Erdington Medical Centre (B24)

Job Description

Main Duties

  • To provide clerical and reception support to the organisation to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
  • To deal with enquiries from medical staff, patients and the general public.
  • To records patient information and make appointments
  • To be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision
  • To adhere to MMPs Health and Safety Policy

2. Key Duties & Responsibilities:

  • Opening the premises, deactivating alarm systems, checking the heating and ventilation
  • Restoring the telephone system, opening the post and distributing medical records or other documentation to the clinicians’ rooms at the commencement of surgery
  • The registration of patients to the list ensuring a comprehensive capture of all relevant data
  • Receiving and directing patients on arrival. Monitoring of patients whilst waiting in the reception area. Escorting patients and visitors around the building as requested
  • Booking appointments for the doctors, nurses, and other healthcare staff
  • Preparation of repeat prescriptions, sickness notifications, and other documentation for the partners’ signature prior to collection by the patient; answering general queries, explaining practice procedures and receiving requests for medication
  • Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology reports and typing duties as required by the manager or clinicians
  • Receiving and recording requests for home visits; preparation of visiting lists; recording patient contact details following visits
  • Ensuring adequate supplies of stationery/equipment is available in the consulting and reception areas. This may include moving stationery to and from the storeroom as required
  • Ventilation and tidying consulting rooms and waiting area following surgeries; ensuring the reception area is kept tidy for incoming colleagues; ensuring there is a handover of information to incoming colleagues
  • Receiving and recording messages for district nursing and other healthcare staff
  • The recording and despatch of medical specimens with accurate detail on the relevant accompanying forms. The recording of statistical information as required in line with MMP Policies and Procedure’s
  • Use of the practice computing system as necessary, to undertake recall procedures and any other related duties as defined by the Site Lead Officer.
  • Responding as a first contact in an emergency situation in line with training given
  • Performing the evening checklist procedure prior to departing the building; liaising with the practice cleaners as required
  • Securing the premises, exterior gates, shutters and windows – setting alarms as required
  • To work collaboratively with other users of the centre; to work in a flexible and positive manner with colleagues, to assist in the promotion of a professional, competent and caring delivery of healthcare to the users of the service.
  • To work safely at all times in accordance with Legislative requirements and MMP Policy and Procedures

3. Other Responsibilities:

Health and Safety

  • To comply with the Health and Safety at Work etc. Act 1974.
  • To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
  • To ensure you are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

Equality and Diversity

  • To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

  • To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

  • To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Safeguarding

  • Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements and MMP policies.

General

  • To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
  • To work at Dudley Park
  • Covering core working hours for MMP which may extend in line with future NHS policies.
  • In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Location: Erdington Medical Centre

Reference ID: 2232

Job Types: Full Time, Permanent

Salary: £18,284.00-£19,023.00 per year

Physician Associates x2

Job Role/Purpose:

  • The post holder will be responsible to deliver a high standard of patient care using advanced autonomous clinical skills with in-depth theoretical knowledge and evidence based practice working under the supervision of a GP
  • To manage a clinical caseload and deal with presenting patient’s needs in a primary care setting
  • To provide clinical leadership where appropriate within the practice and support other members of the team to develop and maintain clinical skills appropriate to your role and expertise.

2. Key Duties & Responsibilities:Clinical

  • The post holder will under appropriate supervision:
  • Provide first point of contact for patients presenting with undifferentiated, undiagnosed problems, utilising history taking, physical examination, problem-solving and clinical decision-making skills to establish a working diagnosis and management plan working in partnership with patients.
  • Carry out telephone triage and appropriate clinical and non-clinical signposting in a clinical contact hub environment.
  • Undertake as agreed surgery based consultations for emergency or routine problems including management of long term conditions. In addition, undertake telephone consultations / home visits and participate in duty rotas
  • Instigate necessary invasive and non-invasive diagnostic tests or investigations and interpret findings/reports within the scope of a PA’s practice. Discuss the result and implications of laboratory investigations with patients
  • Utilise clinical guidelines and promote evidence-based practice
  • Offer a holistic service to patients and their families, developing where appropriate an on-going plan of care/support with an emphasis on prevention and self-care
  • Refer patients directly to other services or agencies using appropriate referral pathways
  • Ensure safe handover of care within and outside the practice as appropriate
  • Work directly with members of the practice primary health care team and support integrated patient centred care through appropriate working with wider primary care / social care networks
  • Identify community health needs and participate in the development of patient/family-centred strategies to address them
  • Contribute to the practice quality targets to consistently achieve high standards of safe, evidence-based, cost-effective patient care and service delivery

Training and development

  • Participate in continuing professional development opportunities to keep up-to-date with evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP) utilising a reflective approach to practice. This requires 50 hours of CPD every year: a minimum of 25 hours must be in accredited direct learning programmes
  • Undertake a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis and treatment where appropriate using the following means.
  • Audit of clinical practice
  • Significant event review / root cause analysis
  • Review of relevant literature
  • Research unusual symptoms and treatment options through consultation with general practitioners, physicians and other specialists
  • Promote and support a learning culture within the practice and assist in clinical instruction, mentoring and supervision of medical, nursing or physician associate students and other learners that may periodically be attached to the practice
  • Contribute to regular multi-disciplinary and or practice educational meetings
  • Participate in multi-disciplinary protocol and patient group directions (PGDs) development as appropriate
  • Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets

Administration

  • Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes in accordance with relevant standards
  • Work in accordance with internal administrative systems relating to but not limited to the management of clinical data,
  • Send and receive written information on behalf of the practice relating to the physical and social welfare of patients
  • Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets and work to deliver the NHS contract pertinent to the practice including the terms of the Quality and Outcomes Framework and locally enhanced services
  • Ensure that all practice policies are fully implemented
  • Support, contribute to and participate in external inspections

Professional

  • Take the UK PA National Re-Certification Exam every six years – required for Physician Associates AND maintain your professional registration working within the latest Code of Professional Conduct (CIPD)
  • Undertake statutory and mandatory training as required by the practice
  • Demonstrate clinical leadership
  • Pro-actively promote the role of the PA within the practice and externally to key stakeholders and agencies
  • Respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

3. Other Responsibilities:Health and Safety

  • To comply with the Health and Safety at Work etc. Act 1974.
  • To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
  • To ensure you are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

Equality and Diversity

  • To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

  • To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.

Confidentiality

  • To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Safeguarding

  • Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements and MMP policies.

General

  • To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
  • To work across the various MMP sites as required.
  • Covering core working hours for MMP which may extend in line with future NHS policies.
  • In light of national policy and due the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may affect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

(competitive salary)

Job Type: Full-time, flexible working

closing date: 24/05/2022

NOTICE TO MMP PATIENTS

Please be aware that there is a global shortage of some equipment used for taking blood tests. Patients who needs a test for urgent health problems will still get one, but when safe to do so, you may be asked to come back for a test at a later date, or your appointment may be rescheduled.  

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available. 

If your condition or symptoms change or get worse, please contact the NHS as you would normally. 

PROOF OF COVID VACCINATION

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. If you are travelling abroad, we recommend you register with the app before booking international travel.

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Further guidance can be found here – https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

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