Dudley Park Medical Centre

28 Dudley Park Road, Acocks Green, Birmingham, B27 6QR. | Tel: 0121 764 7800

Advice on Coronavirus

Dudley Park Medical Centre will no longer be conducting clinical face to face appointments. In order to SAFEGUARD PATIENTS and staff from CORONAVIRUS only telephone triage appointments will be available and if necessary a patient will be seen by a clinician. For prescriptions please ensure you have a nominated a pharmacy for electronic prescriptions. This can be done either at the pharmacy or by the surgery via phone.

If you have a new persistent cough and/or high temperature (of 37.8 degrees centigrade or higher), you should self-isolate for the next 7 days; do not call NHS 111 or contact other healthcare providers.If your symptoms deteriorate and you feel you need medical care it is at that point you should call NHS 111.

Please search NHS CoronaVirus and check the gov.uk website for the latest information.If you are seriously ill or injured or your life is at risk, call 999.

Update – Dudley Park Medical Centre Premises

Please click on the document below to view the update on the premises at Dudley Park Medical Centre.

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Practice Information

Welcome to Dudley Park Medical Centre. Midlands Medical Partnership (MMP) was formed in 2009, our group of 10 surgeries across Birmingham provides services to 65,000 patients.  Our unique single joined up clinical system allows MMP patients to access any one of our sites.

Site boundaries

MMP Dudley Park Medical Centre covers the majority of the addresses within these postcodes.

B27, B28, B11 and B26 (below the Coventry Road)

Please check with a member of reception for more information.

Registration

We are pleased to welcome new patients to the surgery. If you wish to register with us you will be required to complete a registration form and questionnaire which is available from our reception team. You will be asked to provide us with your NHS number which will be available from your previous GP Practice.  A form of identification will be required if you wish to have online access.  If you are unable to provide this please speak to the surgery Team Leader who will assist.  All new patients are offered a new patient health check with a member of our Nursing Team.

Out of area

You may be able register at the discretion of the GP partners, please be aware we will not be able to provide the home visiting service outside of the practice boundary.

Appointments

All MMP surgeries offer pre-bookable and same day face to face consultations with a health care professional.  Telephone appointments with a clinician are also available.

Appointments can be booked by telephone from 08:00 Monday to Friday.

Home visit requests are taken at all sites for house bound patients only, a clinician may contact the patient prior to visit to determine the nature of the illness.

A doctor is assigned daily for any urgent care issues, the designated doctor will make an assessment and decide the appropriate course of action.

We offer a full range of appointments with other clinical staff who may be best suited to deal with your problem.

If you require an interpreter please make the reception team aware of your requirements at the time of making the booking.

If you are unable to attend your scheduled appointment please contact the surgery immediately  so that your appointment can be re-allocated.

Out of hours

If you require medical treatment when the surgery is closed, please telephone 0300 555 9999. Your call will automatically be diverted to our out of hour’s service.  Out of hours calls will be dealt with by Birmingham & District GP Emergency room (BADGER), a cooperative of local general practitioners. The practice retains overall 24 hour responsibility for the care of its registered patients. Out of hours care is commissioned by MMP.

Phone calls at 1pm will be directed to Badger every Wednesday at Thursday.

Prescriptions

Requests can be made on-line or in person at reception.  House bound patients only can request prescriptions over the telephone.  Electronic prescriptions are available please speak to a member of our reception team to nominate a pharmacy of your choice.

For repeat prescription requests please allow at least 3 working days (speak to a member of the surgery team for more information).

General Enquiries

For general enquiries please contact your local surgery.

Test Results

Speak to a member of the reception team.

Complaints and Suggestions

If you have cause to make a complaint or a suggestion please speak to your local surgery team leader who will be able to assist you.  Complaint leaflets are available from the reception  team.

Access to medical records

As of 1st April 2016  patients are now able to request detailed record access . For more information please ask a surgery team member.

To view an either electronic version of the Practice Leaflet, please select the documents below

Practice Leaflet

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Easy Read Version

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NHS Choices 

Please click on the link provided below which will allow you to visit  Dudley Park Centres NHS Choices page.

https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=117198

GPs

Dr Nidhi Lakhi | General Medical Practitioner
Dr Katie Brough | General Medical Practitioner
Dr Obadah Ghannam | General Medical Practitioner
Dr Soumitri Chakraborty | General Medical Practitioner
Dr Sunaina Ghosh | Lead General Medical Practitioner

Our Surgery Staff

Mary Harber | Practice Nurse
Marion Hewitt | HCA

Team Leader

Clare Hinds | Site Lead Officer

Reception Opening Times:

In order to provide a safe environment for patients and staff access to all MMP surgeries reception and waiting areas will only be available via prior BOOKED appointments. Please make all enquiries by telephone and if you are allocated a face to face appointment please check which MMP site you have booked into.

At this time our sites are being used for different clinical presentations for safety and therefore you may be asked to attend another MMP local site.

Extended Access:

MMP operates extended access appointments via MMP North and MMP South Hub sites.

MMP North Hub operates from Eaton Wood Medical Centre and offers appointments Mon-Fri 6.30pm-8.00pm and Sunday 8.30am-10.30am.

MMP South Hub operates from All Saints Medical Centre and offers appointments Mon-Fri 6.30pm-8.00pm and Saturday 8.30am-10.30am.

If you would like to book an appointment at either site during Extended Access please speak to a receptionist.

 

Phone Lines:

Mon 8.00am-6.30pm
Tue 8.00am-6.30pm
Wed 8.00am-1.00pm
Thurs 8.00am-1.00pm
Fri 8.00am-6.30pm
Sat Closed
Sun Closed

 

If you call your local surgery when the phone lines are closed, you will be presented with the following two options:

Option 1 – will direct you to the MMP Telephone Hub where you can book appointments and make other admin queries
Option 2 – will direct you to Badger Out of Hours who for clinical issues will assess for same day treatment

 

Should you wish to visit a reception desk in person to book an appointment or make an admin query the following MMP reception desks are open on a Wednesday afternoon:

Eaton Wood Medical Centre
Erdington Medical Centre
Dudley Park Medical Centre
Jockey Road Medical Centre
Kingsmount Medical Centre
Broadmeadow Health Centre

 

Should you wish to visit a reception desk in person to book an appointment or make an admin query the following MMP reception desks are open on a Thursday afternoon:

Eaton Wood Medical Centre
Erdington Medical Centre
Dudley Park Medical Centre
Jockey Road Medical Centre
Kingsmount Medical Centre
All Saints Medical Centre
The Old Priory Surgery
High Street Surgery
Stratford House Surgery

 

For sites that are closed on a Wednesday or Thursday afternoon only, you can book an appointment to see someone at any of the other MMP sites that are open or at our MMP North and South hubs during extended access appointments.

MMP operates a Practice Development Time programme where all sites close for 4 afternoons per year (one per quarter).
During these Practice Development Time programme sessions ALL MMP sites will be closed.
If you call your local surgery during Practice Development Time sessions, you will be presented with the following two options:

Option 1 – will direct you to the MMP Telephone Hub where you can book forward appointments and make other admin queries
Option 2 – will direct you to Badger Out of Hours who for urgent clinical issues will assess for same day treatment

Contact Information

 

NHS Direct – 111 or www.nhsdirect.nhs.uk

Badger – 0300 555 7575

Birmingham Children’s Hospital – 0121 333 9999

Birmingham Women’s — 0121 472 1377

Queen Elizabeth Hospital — 0121 627 2000

Royal Orthopaedic — 0121 685 4000

Social Care Team– 024 7678 8555

Women’s Aid– 0808 800 0028

Safeguarding Adults– 0121 303 1234 (option 1)

Barnardo’s– 0121 359 5333

NCPCC– 0808 800 5000

Childline– 0800 1111

National Domestic Violence Helpline– 0808 2000 247

Birmingham Carers Hub– 0844 225 0680

Nearest Walk in Centre Katie road walk-in centre

15 Katie road, Selly Oak, Birmingham, B29 6JG

NHS Direct – 111 or www.nhsdirect.nhs.uk

Badger – 0300 555 7575

Good Hope and Heartlands Hospitals – 0121 424 2000

City Hospital and Sandwell Hospitals – 0121 554 3801

Birmingham Children’s Hospital – 0121 333 9999

Social Care Team– 024 7678 8555

Women’s Aid– 0808 800 0028

Safeguarding Adults– 0121 303 1234 (option 1)

Barnardo’s– 0121 359 5333

NCPCC– 0808 800 5000

Childline– 0800 1111

National Domestic Violence Helpline– 0808 2000 247

Birmingham Carers Hub– 0844 225 0680

Nearest Walk in Centre-

Solihull Walk In Centre

Lode Lane Solihull West Midlands B91 2AE

0121 709 7711