News: Health Care Technician

Job Role/Purpose:

The post-holder will undertake phlebotomy and appropriate healthcare technician duties within the local practice setting, patients’ homes and care homes ensuring high quality delivery of patient care.

Key Duties & Responsibilities:

  • To undertake appropriate tasks and support the larger MMP healthcare team
  • To undertake Blood Pressure monitoring in accordance with MMP protocols
  • To perform ECGs on patients as requested
  • To carry out phlebotomy services to patients in MMP surgeries across Birmingham, at patients homes and in care homes
  • To ensure that blood samples taken are accurately and legibly labelled, correct bottles are used and that blood samples are transported to designated collection points in line with MMP Health and Safety procedures
  • Provide support at practice level to nursing and clinical staff, in particularly complex cases
  • To work effectively with other healthcare professional as an integrated team
  • To provide basic first aid to phlebotomy patients as required as in accordance with guidelines and procedures
  • To ensure a good rapport with patients to alleviate anxiety ensuring they are relaxed and at ease to undergo procedures
  • To ensure the following MMP Policies are followed: Infection Control Policy, Clinical Waste Disposal and Sharps Policy, Needle stick injury Policy
  • Acknowledge that patients’ have right to privacy, dignity and confidentiality, showing due regard to patients’ property.
  • To provide cover for team members on annual leave, off sick or study leave to ensure continuity of the service.
  • Act as a role model to ensure health is promoted at every opportunity in all settings.
  • To maintain written and computer records as required.
  • To attend team meetings for information exchange and service updates
  • The post holder will be asked to work at any MMP site in line with service needs.
  • Any other duties, as requested, compatible with the post which may arise from time to time.
  • To undertake training and development to meet the specific service needs of the service and own individual practice.
  • Participate in the appraisal, clinical supervision and personal development planning process and ensure that their own professional development needs are met.
  • Participate in the induction of staff by demonstrating own role to new or less experienced colleagues.
  • Awareness of own limitations and undertaking training needs identified
  • To provide a quality service, minimising patient complaints and ensuring patient satisfaction.
  • To work within MMP Policies and Procedures
  • To collect data for auditing and monitoring.
  • To manage any phlebotomy related incidents and document accordingly
  • The above list of duties and responsibilities is not intended to be exhaustive.  The post holder may from time to time be asked, by the Partners or their representatives, to undertake other tasks commensurate with their grade and post.

Other Responsibilities

Health and Safety

  • To comply with the Health and Safety at Work etc. Act 1974.
  • To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
  • To ensure all staff are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.
  • Ensure a trained first aider is available in the building.
  • Ensure fire alarms are tested regularly and within the set guidelines.

Equality and Diversity

  • To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

  • To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.


  • To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment.  Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.


  • Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and MMP policies.


  • To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
  • To work across the various MMP sites as required.

In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries.  This could incorporate different opening hours and weekend working which may effect when you are required to work.  The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.