Advice on Coronavirus

Eaton Wood Medical Centre will no longer be conducting clinical face to face appointments. In order to SAFEGUARD PATIENTS and staff from CORONAVIRUS only telephone triage appointments will be available and if necessary a patient will be seen by a clinician. For prescriptions please ensure you have a nominated a pharmacy for electronic prescriptions. This can be done either at the pharmacy or by the surgery via phone.

If you have a new persistent cough and/or high temperature (of 37.8 degrees centigrade or higher), you should self-isolate for the next 7 days; do not call NHS 111 or contact other healthcare providers.If your symptoms deteriorate and you feel you need medical care it is at that point you should call NHS 111.

Please search NHS CoronaVirus and check the gov.uk website for the latest information.If you are seriously ill or injured or your life is at risk, call 999.

Practice Information

Welcome to Eaton Wood Medical Centre. Midlands Medical Partnership (MMP) was formed in 2009, our group of 10 surgeries across Birmingham provides services to 65,000 patients.  Our unique single joined up clinical system allows MMP patients to access any one of our sites.

Site boundaries

MMP Eaton Wood Medical Centre covers the majority of the addresses within these postcodes.

B24, B23, parts of B74 and B76

Registration

We are pleased to welcome new patients to the surgery. If you wish to register with us you will be required to complete a registration form and questionnaire which is available from our reception team. You will be asked to provide us with your NHS number which will be available from your previous GP Practice.  A form of identification will be required if you wish to have online access.  If you are unable to provide this please speak to the surgery Team Leader who will assist.  All new patients are offered a new patient health check with a member of our Nursing Team.

Out of area

You may be able register at the discretion of the GP partners, please be aware we will not be able to provide the home visiting service outside of the practice boundary.

Appointments

All MMP surgeries offer pre-bookable and same day face to face consultations with a health care professional.  Telephone appointments with a clinician are also available.

Appointments can be booked by telephone from 08:00 Monday to Friday.

Home visit requests are taken at all sites for house bound patients only, a clinician may contact the patient prior to visit to determine the nature of the illness

A doctor is assigned daily for any urgent care issues, the designated doctor will make an assessment and decide the appropriate course of action

We offer a full range of appointments with other clinical staff who may be best suited to deal with your problem

If you require an interpreter please make the reception team aware of your requirements at the time of making the booking.

If you are unable to attend your scheduled appointment please contact the surgery immediately  so that your appointment can be re-allocated.

Out of hours

If you require medical treatment when the surgery is closed, please telephone 0300 555 9999. Your call will automatically be diverted to our out of hour’s service.  Out of hours calls will be dealt with by Birmingham & District GP Emergency room (BADGER), a cooperative of local general practitioners. The practice retains overall 24 hour responsibility for the care of its registered patients. Out of hours care is commissioned by MMP.

Prescriptions

Requests can be made on-line or in person at reception.  House bound patients only can request prescriptions over the telephone.  Electronic prescriptions are available please speak to a member of our reception team to nominate a pharmacy of your choice.

For repeat prescription requests please allow at least 3 working days (speak to a member of the surgery team for more information).

General Enquiries

For general enquiries please contact your local surgery

Test Results

Ring between 10.00am and 5.00pm— please select option 4

Complaints and Suggestions

If you have cause to make a complaint or a suggestion please speak to your local surgery team leader who will be able to assist you.  Complaint leaflets are available from the reception  team

Access to medical records

As of 1st April 2016  patients are now able to request detailed record access . For more information please ask a surgery team member.

To view an either electronic version of the Practice Leaflet, please select the documents below

Practice Leaflet

Easy Read Version

NHS Choices 

Please click on the link provided below which will allow you to visit  Eaton Wood Medical Centres NHS Choices page.

https://www.nhs.uk/Services/GP/MapsAndDirections/DefaultView.aspx?id=36441

Contact Information

NHS Direct – 111 or www.nhsdirect.nhs.uk Badger – 0300 555 7575 Good Hope and Heartlands Hospitals – 0121 424 2000 City Hospital and Sandwell Hospitals – 0121 554 3801 Birmingham Children’s Hospital – 0121 333 9999 Social Care Team– 024 7678 8555 Women’s Aid– 0808 800 0028 Safeguarding Adults– 0121 303 1234 (option 1) Barnardo’s– 0121 359 5333 NCPCC– 0808 800 5000 Childline– 0800 1111 National Domestic Violence Helpline– 0808 2000 247 Birmingham Carers Hub– 0844 225 0680   Nearest Walk in Centre- Erdington Health and Wellbeing Walk in Centre High Street, Erdington B23 6SJ 8:00-8:00pm 0121 686 8010