Book Appointments with Blinx!
We would encourage all patients, who can do so, to use our online request system, Blinx. This will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing a Blinx request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
Blinx seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition.
Blinx allows our Clinical Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.
Your request will be handled in exactly the same manner, whether you complete the Blinx request online yourself or contact us via telephone – where our receptionists will ask the same questions to ensure equity of access for all patients.
Booking an appointment
At Midlands Medical Partnership, you can request an appointment using one of these methods
- Use our appointment request form
- Phone us (check our Contact Us page for surgery opening times)
- Come in to speak to our staff onsite if you need support to book online.
When you get in touch, we will ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Online appointments
We encourage all patients who are able to do so to use our online request system Blinx. This helps to reduce the need to queue on the telephone and keeps lines available for those without internet access. Submitting a Blinx request yourself also allows for greater privacy should you prefer not to discuss your medical concern with a member of our reception team.
Blinx integrates seamlessly and confidentially with your medical record enhancing how you access care and appointments as well as how our staff assess your condition.
By using Blinx our Clinical Team can continue to improve access times by directing you to the most appropriate care for your needs.
Your request will be managed in exactly the same way whether you complete a Blinx form online yourself or contact us by phone our receptionists will ask the same questions to ensure fair and equal access for all patients.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Failure to attend appointments (DNAs)
Failure to attend appointments is often called a Did not attend (DNA).
Not attending appointments is a waste of NHS resources.
Repeat non-attendees will receive a letter of caution and may result in being removed from the practice list.
Cancelling or changing an appointment
If you are unable to attend your scheduled appointment, please contact the surgery immediately so that your appointment can be reallocated. If you repeatedly miss appointments you may be written to. If this continues, you may be asked to register at another surgery.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Blinx
- phone us (check our Contact Us page for surgery opening times)
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visit requests are taken at all sites for house bound patients only. A clinician may contact the patient prior to visit to determine the nature of the illness.
Pharmacy First
Find out more about Pharmacy First
The Pharmacy First service builds on the NHS Community Pharmacist Consultation Service which has run since October 2019. The consultation service enables patients to be referred into community pharmacy for a minor illness or an urgent repeat medicine supply.
This new service is expected to free up GP appointments for patients who need them most and will give people quicker and more convenient access to safe and high quality healthcare. It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat and urinary tract infections, aiming to address health issues before they get worse.
The following table shows the 7 conditions pharmacists can manage across various age ranges.
| Condition | Age Range |
| Acute otitis media | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore Throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16 – 64 years |