Book appointments with Blinx!
We would encourage all patients, who can do so, to use our online request system, Blinx. This will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Blinx request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
Blinx seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition.
Blinx allows our Clinical Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.
Your request will be handled in exactly the same manner, whether you complete the Blinx request online yourself or contact us via telephone – where our receptionists will ask the same questions to ensure equity of access for all patients.
Under All Saints Medical Centre and Erdington Medical Centres contact pages, can we add Saturday hours 09:00 – 17:00 with a bracket stating Enhanced Access. We will shortly send a series of practice leaflets to be uploaded too.
Urgent appointments
To request an urgent appointment (Monday to Friday):
- phone us (check our Contact Us page for surgery opening times)
- Diall 999
- visit the surgery and speak with a receptionist, Monday to Friday
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- use our appointment request form, Monday to Friday we encourage you to use this to avoid waiting on the telephone.
- phone us (check our Contact Us page for surgery opening times)
- visit the surgery and speak with a receptionist, Monday to Friday
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you are unable to attend your scheduled appointment, please contact the surgery immediately so that your appointment can be reallocated. If you repeatedly miss appointments you may be written to. If this continues, you may be asked to register at another surgery.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Blinx
- phone us (check our Contact Us page for surgery opening times)
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visit requests are taken at all sites for house bound patients only. A clinician may contact the patient prior to visit to determine the nature of the illness.