Stratford House Surgery

Stratford House Surgery, 578 Stratford Road, Sparkhill , Birmingham, B11 4AN | Tel: 0121 772 0392

Advice on Coronavirus

Stratford House Surgery will no longer be conducting clinical face to face appointments. In order to SAFEGUARD PATIENTS and staff from CORONAVIRUS only telephone triage appointments will be available and if necessary a patient will be seen by a clinician. For prescriptions please ensure you have a nominated a pharmacy for electronic prescriptions. This can be done either at the pharmacy or by the surgery via phone.

If you have a new persistent cough and/or high temperature (of 37.8 degrees centigrade or higher), you should self-isolate for the next 7 days; do not call NHS 111 or contact other healthcare providers.If your symptoms deteriorate and you feel you need medical care it is at that point you should call NHS 111.

Please search NHS CoronaVirus and check the gov.uk website for the latest information.If you are seriously ill or injured or your life is at risk, call 999.

Practice Information

Welcome to Stratford House Surgery. Midlands Medical Partnership (MMP) was formed in 2009, our group of 10 surgeries across Birmingham provides services to 65,000 patients.

Site boundaries

Registration

We are accepting new registrations for new patients.

Out of area

You may be able register at the discretion of the GP partners, please be aware we will not be able to provide the home visiting service outside of the practice boundary.

Appointments

All MMP surgeries offer pre-bookable and same day face to face consultations with a health care professional.  Telephone appointments with a clinician are also available.

Home visit requests are taken at all sites for house bound patients only, a clinician may contact the patient prior to visit to determine the nature of the illness

A doctor is assigned daily for any urgent care issues, the designated doctor will make an assessment and decide the appropriate course of action

We offer a full range of appointments with other clinical staff who may be best suited to deal with your problem

If you require an interpreter please make the reception team aware of your requirements at the time of making the booking.

If you are unable to attend your scheduled appointment please contact the surgery immediately  so that your appointment can be re-allocated.

Out of hours

If you require medical treatment when the surgery is closed, please telephone 0300 555 9999. Your call will automatically be diverted to our out of hour’s service.  Out of hours calls will be dealt with by Birmingham & District GP Emergency room (BADGER), a cooperative of local general practitioners. The practice retains overall 24 hour responsibility for the care of its registered patients. Out of hours care is commissioned by MMP

Prescriptions

Requests can be made on-line, via a pharmacy or in person at reception.  House bound patients only can request prescriptions over the telephone.  Electronic prescriptions are available please speak to a member of our reception team to nominate a pharmacy of your choice.

For repeat prescription requests please allow at least 3 working days (speak to a member of the surgery team for more information).

General Enquiries

For general enquiries please call contact your local surgery

Test Results

Results take around 7-10 days to arrive at the surgery. Please call the surgery after 11am to find out results.

Complaints and Suggestions

If you have cause to make a complaint or a suggestion please speak to your local surgery team leader who will be able to assist you.  Complaint leaflets are available from the reception  team

Access to medical records

As of 1st April 2016  patients are now able to request detailed record access . For more information please ask a surgery team member.

Practice Leaflet

Easy Read 

NHS Choices 

Please click on the link provided below which will allow you to visit Stratford House Surgery’s NHS Choices page.

https://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=38894

GP Partners

Dr Balwinder S Mavi | GP Partner
Dr Govinder S Jassel | GP Partner

GPs

Dr Sampa Gupta | General Medical Practitioner

Our Surgery Staff

Nahida Bi | HCA
Mariam Shaheen | Practice Nurse

Team Leader

Nhau Hungwe | Site Lead Officer

Reception Opening Times:

In order to provide a safe environment for patients and staff access to all MMP surgeries reception and waiting areas will only be available via prior BOOKED appointments. Please make all enquiries by telephone and if you are allocated a face to face appointment please check which MMP site you have booked into.

At this time our sites are being used for different clinical presentations for safety and therefore you may be asked to attend another MMP local site.

Extended Access:

MMP operates extended access appointments via MMP North and MMP South Hub sites.

MMP North Hub operates from Eaton Wood Medical Centre and offers appointments Mon-Fri 6.30pm-8.00pm and Sunday 8.30am-10.30am.

MMP South Hub operates from All Saints Medical Centre and offers appointments Mon-Fri 6.30pm-8.00pm and Saturday 8.30am-10.30am.

If you would like to book an appointment at either site during Extended Access please speak to a receptionist.

Phone Lines:

Mon 8.00am-6.00pm
Tue 8.00am-6.00pm
Wed 8.00am-12.00pm
Thurs 8.00am-12.00pm
Fri 8.00am-6.00pm
Sat Closed
Sun Closed

 

If you call your local surgery when the phone lines are closed, you will be presented with the following two options:

Option 1 – will direct you to the MMP Telephone Hub where you can book appointments and make other admin queries
Option 2 – will direct you to Badger Out of Hours who for clinical issues will assess for same day treatment

Should you wish to visit a reception desk in person to book an appointment or make an admin query the following MMP reception desks are open on a Wednesday afternoon:

Eaton Wood Medical Centre
Erdington Medical Centre
Dudley Park Medical Centre
Jockey Road Medical Centre
Kingsmount Medical Centre
Broadmeadow Health Centre

Should you wish to visit a reception desk in person to book an appointment or make an admin query the following MMP reception desks are open on a Thursday afternoon:

Eaton Wood Medical Centre
Erdington Medical Centre
Dudley Park Medical Centre
Jockey Road Medical Centre
Kingsmount Medical Centre
All Saints Medical Centre
The Old Priory Surgery
High Street Surgery
Stratford House Surgery

For sites that are closed on a Wednesday or Thursday afternoon only, you can book an appointment to see someone at any of the other MMP sites that are open or at our MMP North and South hubs during extended access appointments.

MMP operates a Practice Development Time programme where all sites close for 4 afternoons per year (one per quarter).
During these Practice Development Time programme sessions ALL MMP sites will be closed.
If you call your local surgery during Practice Development Time sessions, you will be presented with the following two options:

Option 1 – will direct you to the MMP Telephone Hub where you can book forward appointments and make other admin queries
Option 2 – will direct you to Badger Out of Hours who for urgent clinical issues will assess for same day treatment