News: Care Co-Ordinator: Service Delivery

Job description

1. Job Role/Purpose:

Care coordinators: Service Delivery provide extra time, capacity and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification. 2. Key Duties & Responsibilities:

 Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids.

 Bring together all of a person’s identified care and support needs and explore their options to meet these into a single personalised care and support plan, in line with PCSP best practice.

 Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.

 Ensure that people have good quality information to help them make choices about their care,

 Provide awareness and support the role of ‘Non Clinical Cancer Champion.’

 To work on improving and correcting data quality and read codes, ensure all patients are contacted and offered appointments within the agreed time-frames

 Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

 Work closely with the Senior Clinical Delivery Officer and Care Co-Ordinator: Service Delivery colleagues to ensure all MMP sites / areas are focused on with regards the achievement of clinical delivery

 Maintain a good understanding of QOF / Universal Offer / DES / LIS in order to support the Senior Clinical Delivery Officer in delivering targets in these areas

 To regularly attended any meetings arranged by the Senior Clinical Delivery Officer to ensure all communication updates are received

 To provide input to the Senior Clinical Delivery Officer in producing and evaluating monthly reports on the position of the organisation around clinical delivery

 The post holder will be responsible for completion of any work streams agreed by the Senior Clinical Delivery Officer.

3. Other Responsibilities

Health and Safety

 To comply with the Health and Safety at Work etc. Act 1974.

 To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.

 To ensure all staff are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.

 Ensure a trained first aider is available in the building.

 Ensure fire alarms are tested regularly and within the set guidelines.

Equality and Diversity

 To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

 To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.


 To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.


 Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and MMP policies.


 To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.

 To work across the various MMP sites as required.

 In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Job Types: Full-time, Permanent

Salary: Up to £21,500.00 per year


  • Company pension


  • Monday to Friday

Work Location: In person