News: Call Handler (2155)

Role:                            Call Handler 

Hours:                         13 hours

Type of contract:       Permanent

Location:                     Eaton Wood Medical Centre

The successful applicant will be expected to work: shifts between 8.00am – 6.30pm Monday – Friday.

Reporting to the Clinical Contact Hub Officer, you will be responsible for providing an effective call handling service, dealing with enquiries from medical staff, patients and the general public, recording patient information and making appointments.

Working in a fast-paced environment and handling confidential matters, you will have effective communication skills, excellent attention to detail, a professional and courteous manner and ability to work under pressure.

The ideal candidate will be computer literate and adaptable in using different software.

Effective numeracy and literacy (GCSE Maths & English) is essential. Previous call handling experience is desirable.

A copy of the job description and to discuss salary is available upon request: please call Janice Wilson 0121 647 5822 extension 1219.

If you are interested in applying for this post please send a copy of your CV together with a brief statement outlining why you would like to be considered to: Janice Wilson, mmp.hr@nhs.net or via post to: Janice Wilson: Eaton Wood Medical Centre, 1128 Tyburn Road, Erdington, Birmingham, B24 0SY.

Closing Date: Friday 27th August 2021

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